Leadership and Management

Making effective change happen in your organisation is going to rely upon the change capability of your Leadership and Management. Indeed changing your organisation often means changing your Leadership and Management.

We can work with you to identify the changes required and to identify who can change and who can not. This is often based on identifying who wants to change and who does not.

We can help individuals and teams identify the changes required within them and give them the tools and the skills and the support to do different things and to do things differently.

We have a wealth of experience working with diverse cultures and characters and at all levels within organisations large and small. We can help you to help your self and others to develop new ways of working and behaving that will sustain your organisations success in a changing market place or as a result of a merger, acquisition or regulation.

We have experienced facilitators and coaches who can make change feel less daunting, more comfortable, and even refreshing and energising!

And of course if people just cannot change then we can help you move them on or out quickly and sensitively and support you in recruiting their replacements.

 Employee Engagement and Alignment

It’s is not just the latest fad! Your business will fail if your employees are not working towards your strategic and operational goals. Your organisation will succeed when your employees are ALL giving their best every minute of every day and directing their efforts towards clearly defined goals and expectations of behaviour.

Is your organisations vision for the future clearly defined and compelling? Are your strategic goals clearly spelt out and shared by inspirational people? Are your people strategies working effectively together to incentivise the right behaviours and the right actions being taken?

We work with leadership teams to ensure that they are clear themselves on the vision, strategy and values. We then turn these into a compelling story that all employees can understand and feel part of.

We can support you in delivering these messages to different groups in your organisation using the most appropriate language, style and tools.

We can review your people strategies with you to ensure that they are working in the best way to align and engage the right people in your organisation and remove those who no longer belong with you.

 Skills gap identification

We often find that training departments are very good at delivering training. This can be more costly and time consuming that it needs to be and can sometimes be in appropriate for your business. What they are not so good at is the identification of skills gaps and the most effective solutions to gaining these skills.

Firstly we should continually review current skill levels and types versus what we need in an ever changing business environment.

Secondly we should design solutions to resolve those skills gaps, many of which may not be standard training approaches.

Thirdly we must be prepared to accept that we may need to move people out if they do not have the potential to develop or develop quickly enough and recruit people in with the necessary skills.

We can help you to take an objective look at this.

We work with you to make sure that you have succession planning in place, mentoring, coaching, secondment schemes, online development solutions where appropriate, in house workshops and training programmes and external coursed and professional qualification programmes.

Our real value here is in our objectivity as well as our experience and of course your training team are possible too busy training to review the value of the train itself.

 Behavioural Change Skills

Getting people to change their behaviour can be challenging, particularly when they do not want to change.

Our approach to this is through coaching alongside a review of your people strategies.

Our coaching programmes often start at the top of your organisation. A coaching style and coaching skills and processes are the most effective way to enabling behaviour change.

People ultimately choose to behave the way that they do. Coaching helps people to identify with a personal need to behave differently. Once you can get someone to convince themselves that they will benefit personally from a change in their behaviour then you a more than half way there.

We all have it within us to behave in a variety of ways. Our personality is the main driver of our fundamental behaviour patterns but these can be altered temporarily if we choose.

We can help people understand what changes are required by the organisation and what this means to the individual in terms of a change away from their preferred way of doing things and how it will benefit them.

 Customer Service and Sales training

Magic moments are the times when you know that you have won over a customer and they are ready to listen more to what you have to say, they want to spend money with you, they are going to tell their friends about you and they will definitely come back to you again.

We design a bespoke workshop for your employees to help them to consolidate what they already do that works well and to build on this with an understanding of the behaviour taking placing during interactions with their customers. Understanding their own personality and behaviours and the behaviour of their customers, will ensure, that they achieve immediate and lasting rapport with the customer which will create an outstanding experience and increase sales opportunities.

We help your employees to understand how to mirror the language, tone of voice and pitch as well as body language and facial mask where they are speaking face to face.

We can adapt this training from call centres to customer facing and can incorporate as part of your current training or use stand alone.

We can also train your team to train this out to people for sustainable use within your organisation.

Avoid processing customers through service or through to a sale, your customers are far more intelligent than that and deserve better.

This training is very engaging for your employees and will help them develop skills which they can use at home and with their colleagues in the workplace too.